Lex Veldhuis has cemented his reputation as one of the most highly-respected poker ambassadors of this generation after what he did in response to a recent Distributed Denial of Services (DDoS) attack on PokerStars which resulted in the cancellation of multiple scheduled tournaments.
Veldhuis Answers Questions from Players
Due to the outage, PokerStars decided that the six Main Events running as part of the World Championship of Online Poker (WCOOP) would no longer push through, with the prizes to be awarded in line with its existing policy regarding tournament cancellation.
Understanding that a lot of poker players might be upset by the decision, Veldhuis, who currently serves as an ambassador for the site, stepped up to the plate and offered to answer any questions or concerns from those affected by the outage. He went live on his Twitch channel and accommodated questions from players, such as how the prizes would be distributed, whether the Main Events would be rescheduled, or whether the overlay and bounties would still be paid.
In the live, no-delay stream, Veldhuis tried his best to answer the questions one by one which was a huge help in allaying the worries among players. He also assured players that PokerStars would process refunds and compensation fairly just like what it has always done when tournaments are cancelled due to unforeseen circumstances.