Back in April, the UK Gambling Commission (UKGC) introduced new social responsibility rules for online operators. The changes, which are due to take effect on September 12, are focused on identifying and protecting customers at risk of gambling harm. The Commission had earlier raised concerns over failings committed by operators regarding customer interaction.
Implementation of Some Amendments To Be Delayed
Recently, the regulator notified licensees that the amendments laid out in its April update will be implemented as planned next week, except for a few requirements – taking timely action when indicators of harm are identified as well as taking account of the UKGC’s approach to vulnerability, and preventing marketing and the take-up of bonuses for players found at risk of gambling harm.
The implementation of these specific requirements will be delayed pending a six-week consultation which will be launched by the Commission later this month.
UKGC to Publish New Guidance in December
After the said consultation, the UKGC expects to finalize the revisions it made to the Social Responsibility Code Provision for online operators, with new guidance on the rules set to be published in December 2022. The regulator also said it’s looking at implementing the remaining requirements by February 2023.